FAQ — Genie Card

Question 1

What is Genie Card?

Accepted Answer

Genie Card is a SaaS platform by GenieCard LLC (Florida, USA). Businesses create AI-powered digital business cards. Each card has a public chat page where visitors can ask questions and leave contact details. Owners manage everything from an admin portal with CRM and knowledge-base tools.

Question 2

How does the AI chat work?

Accepted Answer

When someone opens your card link, they chat with an AI assistant configured with your bio, services, and uploaded documents. The assistant uses Google Gemini models. Answers are grounded in the content you provide; the agent identifies itself as AI representing your business.

Question 3

Do my customers need to download an app?

Accepted Answer

No. Visitors use any modern web browser on phone or desktop. You share a link or QR code — no app store install required.

Question 4

How much does it cost?

Accepted Answer

Genie Card is sold by subscription (monthly or annual per card). See our Pricing page for current rates. A free trial is available so you can publish a card before committing.

Question 5

Who owns conversation and lead data?

Accepted Answer

When someone chats on your card, you (the business customer) are typically the data controller for that visitor’s information. GenieCard LLC processes data to run the platform and acts as a processor for tenant-managed content. See our Privacy Policy for details.

Question 6

Can the AI make mistakes?

Accepted Answer

Yes. Like all AI systems, responses can be incomplete or incorrect. We encourage visitors to verify important details with you directly. You control what documents the agent can reference and can adjust tone and escalation rules.

Question 7

Who operates Genie Card?

Accepted Answer

GenieCard LLC, a Florida limited liability company. Our marketing site is geniecard.ai. Company details and contact information are on our About page. General inquiries: admin@geniecard.ai.

Question 8

How do I get started?

Accepted Answer

Click Start free trial on the homepage, create an account, and follow the setup flow to publish your first card. You can configure your agent, upload knowledge documents, and share your link within minutes.

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